Delivery

Delivery

Delivery to the EU

We ship as fast as we can. Most orders are processed and out the door in 1 to 3 days, but transit time can take up to 10 days depending on your location. Therefore, please allow 14 days delivery time. All our orders are shipped with DHL, so your gear is in good hands. We cannot ship to PO boxes.

The following Shipping Charges apply:

EU customers:

  • Orders below 50 €: 2 €
  • Orders over 50 €: FREE

USA customers

Please visit our US website. Orders are shipped via Amazon.

International Delivery outside EU & USA:

International deliveries require additional duties and taxes to be paid by the buyer at package pickup which are not covered in our shipping rate. Please check with your responsible customs office to find out what these fees will be before you place an order. If you have any questions, please feel free to contact us.

  • Orders below 120 €: 20 
  • Orders over 120 €: FREE

Delivery to non-EU countries:

Our prices in our online store include the VAT and the VAT. You have to pay local tax and duty while importing. The rates are set by the responsible customs office. For further information, please contact your responsible customs office.

Shipping time

How long will it take for an International order to arrive?

International orders could often take about two or three weeks to arrive, but shipping to some countries can take longer, especially if the package is held up in customs. Once the items ship from our warehouse we cannot do anything to locate or expedite the package, and anything that happens in customs is beyond our control. We try to ship all items out within two business days of placing the order. Often orders are shipped the same day.

Damaged Shipments

We vetted our carriers to provide the best possible shipping and customer care; however, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to customercare@voited.com.


Kundendienst

Do you need assistance?

Customer Service is here to help. You can email us at customercare@voited.com.


Voited Guarantee

We stand behind the quality and workmanship of all our products. Voited guarantees its products to the original owner against defects in materials and workmanship for the reasonable lifetime of the product. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. If your product fails due to a defect in materials or workmanship, we will repair or replace it, at our discretion.


Currency

Voited.com prices can be displayed in a variety of currencies, but the following will apply:

European Orders:

Orders will be transacted in Euro by your credit card company upon completion of your purchase, and then converted to your local currency. Non-EU order totals shown in Euro during checkout are only estimates of the final amount based on recent currency conversion rates to Euro and exclude any taxes, duties, levies or tariffs that may be imposed.

International Orders

Orders will be transacted in Euros by your credit card company upon completion of your purchase, and then converted to your local currency. Non-Euro order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to Euros and exclude any taxes, duties, levies or tariffs that may be imposed.

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